Refund Policy
Failed, timed-out, and rejected jobs are never charged. AI restoration may add plausible details not in the original. The Service is not for ID, legal, immigration, or forensic use.
Summary
Credits are used once when a restoration succeeds. Downloads and re-downloads of that result cost no extra credits. Failed, timed-out, safety-rejected, or cancelled-before-processing jobs are not charged and do not consume the one-time free preview. If you think a charge is wrong or a service fault prevents downloading your result, contact support so we can review it. Eligible refunds go to your original payment method by default; you may request credits instead.
Purchases and credit use
The catalog is Small Pack ($4.99 one-time, 15 credits), Family Pack ($14.99 one-time, 75 credits), Starter Monthly ($7.99/month, 60 credits), and Standard Monthly ($14.99/month, 250 credits). Sign in to start Stripe Checkout. A checkout request alone is not a completed payment.
A successful restoration uses 5 credits for SD, 10 for HD, or 20 for HD-premium. A new restoration that succeeds uses credits again, even for the same photo. Downloading an existing result again or renewing its download link does not charge again.
The free preview is one-time only: one per network address, with no weekly or monthly refresh. Failed or rejected jobs do not use it. Only a successful result does.
Failures and safety rejections
You are not charged while a job is waiting or processing. A failed or timed-out job, an invalid upload, a safety-rejected input or output, or a job cancelled before processing does not use paid credits or the free preview. Missing or unavailable safety checks also prevent a result from being delivered.
A failed restoration may offer a retry. Safety-rejected images are not automatically retried; choose a different photo or contact support without sending the image. If credits were incorrectly deducted, request a review through /contact. We do not promise that every refund is automatic or immediate.
Download problems
A service-side fault that prevents downloading a successful result is eligible for review and correction or refund. Contact support with the reference shown by the service. Do not include your photo or private download link in the message.
Download files you want to keep before they expire. Removing a successfully delivered photo or allowing its storage period to expire does not by itself undo the credit use for that restoration.
Unused credits and expiry
Eligible unused purchased credits may be refunded in proportion to the unused balance. Refunds go to the original payment method by default. You may request credits instead. Promotional or bonus credits are not refundable.
One-time pack credits are used oldest first and expire 12 months after they are added. Monthly credits refresh every 30 days and do not roll over. The pack expiry rule does not apply to subscriptions. Contact support about eligible unused credits; do not rely on receiving an expiry reminder.
Deletion and cancellation
Use Delete on a result to request removal of its stored photo and output. Use /contact for account deletion, subscription cancellation, or refund requests. Support requests require review and may require verification; they are not instant deletion or refund commands. Photo deletion alone does not cancel a subscription. See /privacy for retention details.
Disputes and chargebacks
Contact support first if you have a billing question. For a chargeback, we may provide relevant transaction and service-use records to the payment provider, restrict fraudulent accounts, and follow the provider's dispute process. We do not refund a charge already reversed by your bank.
Refund method and currency
Refunds go to the original payment method in the original currency unless you choose credits. We do not refund in cash, gift cards, or a different currency. Bank transfer fees or currency-conversion costs imposed by your bank are not refunded. Processing time depends on the payment provider and bank.
Tax
Any applicable sales tax, VAT, or GST is shown by Stripe at checkout. We do not provide tax advice.
Refund exclusions
We may refuse requests relating to violations of the Terms, a chargeback already initiated for the same purchase, or a free preview for which no payment was made. This policy does not limit mandatory consumer rights under applicable law.
Changes
We publish policy changes on this page and provide notices where required for existing purchases.
Contact
For refunds or billing questions, contact support@restorephoto.org or /contact. Include a payment or job reference if available, but no images, private download links, passwords, or card details.