Refund Policy
Failed, timed-out, and rejected jobs are never charged. AI restoration may add plausible details not in the original. The Service is not for ID, legal, immigration, or forensic use.
Summary
Restorations are used only when a successful, available restoration is settled. A confirmed failed, timed-out, safety-rejected, or cancelled-before-processing job releases its user hold and does not use paid restorations or a free successful-preview allowance. If the outcome is unconfirmed, check the job or contact support before starting again. A download problem affecting a successful result may be reviewed for correction or refund.
Purchases and restoration use
The current offers are Starter ($2.99 one-time, 30 restorations), Family ($5.99 one-time, 75 restorations), Archive ($9.99 one-time, 150 restorations), Monthly ($5.99 per month, 100 restorations per billing period), and Pro Monthly ($14.99 per month, 300 restorations per billing period). 1 photo = 1 restoration. New one-time packs are valid for 12 calendar months from purchase and do not renew. Monthly plans renew monthly until cancelled; unused monthly restorations do not roll over. Cancel anytime through subscription settings or contact support. Existing purchases retain their original allowance, expiry date, and processing terms. Google sign-in is required for the recurring free restoration. One successful free restoration is available at a time, and becomes available again 30 days after the successful result is made available. Unused free restorations do not accumulate.
Failures and safety rejections
A hold can exist while a job is waiting, processing, or awaiting confirmation. A confirmed failure releases the hold. An unknown outcome does not release the hold and does not create an automatic retry. Missing or unavailable safety checks prevent a result from being delivered. Safety and security attempts remain subject to protective limits.
Download problems
A service-side fault that prevents downloading a successful result is eligible for review and possible correction or refund. Removing a successfully delivered photo or allowing its storage period to expire does not by itself undo settled restoration use. Contact support without sending the photo, private link, password, or card details.
Unused restorations and expiry
Eligible unused one-time restorations may be reviewed for a proportional refund based on the amount actually paid for that purchase, not a newer catalog price. New one-time packs expire after 12 calendar months. Existing purchases keep their original expiry date. Monthly allowances do not roll over.
Deletion and cancellation
Use Delete to request removal of stored photo objects. Deletion does not automatically erase payment, usage, eligibility, security, or reconciliation records, cancel a subscription, or recall a request already sent to a provider. Use /contact for account deletion, subscription cancellation, or refund requests; requests require review.
Disputes and chargebacks
Contact support first if you have a billing question. For a chargeback, we may provide relevant transaction and service-use records to the payment provider, restrict fraudulent accounts, and follow the provider's dispute process. We do not refund a charge already reversed by your bank.
Refund method and currency
Refunds go to the original payment method in the original currency unless you choose restorations. We do not refund in cash, gift cards, or a different currency. Bank transfer fees or currency-conversion costs imposed by your bank are not refunded. Processing time depends on the payment provider and bank.
Tax
Any applicable sales tax, VAT, or GST is shown by Stripe at checkout. We do not provide tax advice.
Refund exclusions
We may refuse requests relating to violations of the Terms, a chargeback already initiated for the same purchase, or a free preview for which no payment was made. This policy does not limit mandatory consumer rights under applicable law.
Changes
We publish policy changes on this page and provide notices where required for existing purchases.
Contact
For refunds or billing questions, contact support@restorephoto.org or /contact. Include a payment or job reference if available, but no images, private download links, passwords, or card details.